Can't find what you need? We are here to assist you!

See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

24builds®

Yes! You have complete control over your subscription.From your 24builds account, you can:<ul data-start="759" data-end="850"><li data-start="759" data-end="790" style="font-family: Inter;">Pause your subscription</li><li data-start="791" data-end="811" style="font-family: Inter;">Skip a month</li><li data-start="812" data-end="850" style="font-family: Inter;">Or cancel it whenever you want</li></ul>No restrictions, no hassle.

Yes! You have complete control over your subscription. From your 24builds account, you can:. Pause your subscription. Skip a month. Or cancel it whenever you want. No restrictions, no hassle.

Can I cancel at any time?

Subscription

What are the size and material of the product?

Do all sets include instructions?

Do you offer custom designs?

Product Information

What is the 24builds subscription?

What models can I get?

Does the price stay the same or change?

What happens if I receive a duplicate item with my subscription?

Track my order

What is the delivery time?

My tracking shows no update

Tracking shows that my parcel was delivered, but I don't have it.

Shipping

There are missing / defective pieces on my 24builds set:

Missing Pieces

Refund Policy

Refunds

Can I cancel at any time?Updated 6 hours ago