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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

24builds®

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

What happens if an item in my order is out of stock?

Which payment methods do you accept?

Discount codes and price adjustments

How to contact us and when to expect a reply

Orders & cancellations

What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

Will I have to pay customs or import fees?

Addresses we can't deliver to

Failed delivery or parcel returned

Why did my order arrive in several parcels?

Shipping & tracking

Refund Policy

How do I return a product?

I received the wrong item

When will I receive my refund?

Returns & refunds

There are missing or defective pieces in my set

My set arrived damaged

My motor, lights or remote don't work

Before you start building

Missing pieces & build help

Size, scale and material

Do all sets include instructions?

Do you offer custom designs?

Motorised and remote-controlled sets: what's included?

Who designs and makes 24builds® sets?

Everything about the Mystery Build Subscription

Managing your subscription

Product information & subscription

All articles

Categories

Orders & cancellations

Shipping & tracking

Returns & refunds

Missing pieces & build help

Product information & subscription