Can't find what you need? We are here to assist you!

See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

24builds®

<h2 id="isPasted">Custom designs</h2>We don&apos;t offer custom or personalised sets &#x2014; our product roadmap is planned well in advance and we can&apos;t accommodate individual requests. <h2 id="share-your-ideas">Share your ideas</h2>That said, we genuinely love hearing from our community! If you have ideas for sets you&apos;d like to see in the future, share them with us:- Tag us on social media- Send us a message at <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> Your suggestions directly influence what we build next &#x2014; so don&apos;t hold back!

We don't offer custom or personalised sets — our product roadmap is planned well in advance and we can't accommodate individual requests. That said, we genuinely love hearing from our community! If you have ideas for sets you'd like to see in the fut

Do you offer custom designs?

Product Information

What are the size and material of the product?

Do all sets include instructions?

Everything about the 24builds subscription

Managing your 24builds subscription

Subscription

Track my order

What is the delivery time?

Tracking shows that my parcel was delivered, but I don't have it.

How can I cancel my order?

Shipping

There are missing or defective pieces on my set

Missing Pieces

Refund Policy

How do I return a product?

I received the wrong item

Return & Refund

Custom designs

Share your ideas

Do you offer custom designs?Updated 13 days ago

Custom designs

Share your ideas