My motor, lights or remote don't workUpdated 5 hours ago

Most electronics issues are solved with one of these checks.

1. Power. Use new batteries, or fully charge the rechargeable battery box with its USB cable before first use. Check the battery orientation and that the battery box is switched on.
2. Pairing. Many receivers need to be paired with the remote before they respond. Switch on the battery box first, then the remote, and follow the pairing steps on the electronics page of your manual.
3. Cables. Push every connector fully into its port, the right way round. Check that no cable is pinched between bricks.
4. One motor at a time. Connect a single motor directly to the battery box to find out whether the motor, the cable or the receiver is the problem.
5. Interference. Keep other remote-controlled sets switched off while pairing. Two remotes can interfere with each other.
6. App control. If your set uses an app, install the one named in your manual and turn on Bluetooth on your phone.
7. USB lights. USB light kits need a USB power source, such as a phone charger or a power bank.

Still not working?

Email [email protected] with your order number, a short video showing the problem, and a photo of the battery box, receiver and cables. If a part is defective, we'll send a replacement free of charge.