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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

24builds®

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">The outer shipping box often gets dented on the way. That&apos;s usually cosmetic, and the parts inside are protected by the Collector&apos;s Box and sealed bags. Open the parcel and check the contents before contacting us.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="if-parts-are-damaged-or-lost"><strong>If parts are damaged or lost</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">If any pieces are broken, or a bag has split and pieces are missing, email <a href="mailto:info@24builds.com">info@24builds.com</a> as soon as possible after delivery with:</span></p><ol><li style="text-align: justify; font-size: 16px;">Your order number</li><li style="text-align: justify; font-size: 16px;">Photos of the outer box, including the shipping label</li><li style="text-align: justify; font-size: 16px;">Photos of the damaged bags or pieces</li></ol><p style="text-align: justify;"><span style="font-size: 16px;">We&apos;ll send replacement pieces or a replacement set at no cost to you. Please keep the packaging until your case is resolved, in case the courier asks to see it.</span></p><p style="text-align: justify;"><span style="font-size: 16px;">Your set doesn&apos;t arrive in its original manufacturer&apos;s box; that&apos;s intended and isn&apos;t damage. See What packaging will my set arrive in?</span></p>

The outer shipping box often gets dented on the way. That's usually cosmetic, and the parts inside are protected by the Collector's Box and sealed bags. Open the parcel and check the contents before contacting us. If any pieces are broken, or a bag h

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If parts are damaged or lost

My set arrived damagedUpdated 5 hours ago

If parts are damaged or lost