There are missing or defective pieces on my setUpdated 10 days ago

Before contacting us — check these first

Missing pieces are uncommon but do happen. 

Before reaching out, please:

1. Check all bags thoroughly — pieces can hide in the folds or corners of packaging

2. Check the floor and surrounding area — small pieces can fall out during unboxing

3. Check your instructions — confirm which specific piece or pieces are missing or look different from what's shown

How we resolve it

Depending on the situation, here's how we handle it:

- Missing pieces → we send the replacement pieces directly to you

- Defective piece (broken, wrong colour, misshapen) → we send a replacement

- Many missing pieces → we may offer a partial or full refund depending on the case

What to send us

Email [email protected] with:

1. 📦 Your order number

2. 🧱 Name of the set

3. 📸 A photo of your instructions with the missing or defective piece clearly marked

4. 🔢 Piece number if shown in your instructions

5. 📸 A photo of the pieces you did receive (optional but speeds up the process)