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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

24builds®

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">We can&apos;t deliver to:</span></p><ul><li style="text-align: justify; font-size: 16px;">Parcel lockers and automated pickup points</li><li style="text-align: justify; font-size: 16px;">Military addresses, including APO, FPO and DPO</li><li style="text-align: justify; font-size: 16px;">P.O boxes</li></ul><p style="text-align: justify;"><span style="font-size: 16px;">If you enter one of these addresses, your order may not be shippable. If the parcel has already left our warehouse and is returned or destroyed because of the address, the original shipping cost isn&apos;t refundable. For customers outside the European Union, parcels lost this way can&apos;t be refunded or replaced.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="help-your-parcel-arrive-first-time"><strong>Help your parcel arrive first time</strong></h2><ul><li style="font-size: 16px;">Include your apartment, floor or unit number.</li><li style="text-align: justify; font-size: 16px;">Add a phone number the courier can call.</li><li style="text-align: justify; font-size: 16px;">If nobody is home during the day, consider a work address where someone can sign for parcels.</li></ul><p style="text-align: justify;"><span style="font-size: 16px;">If you&apos;ve already placed an order with one of these addresses, contact us within 24 hours to change it. See Can I change my order or shipping address?</span></p>

We can't deliver to:. If you enter one of these addresses, your order may not be shippable. If the parcel has already left our warehouse and is returned or destroyed because of the address, the original shipping cost isn't refundable. For customers o

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Help your parcel arrive first time

Addresses we can't deliver toUpdated 6 hours ago

Help your parcel arrive first time