Shipping & tracking
What is the delivery time?
Every 24builds® order ships with tracked and insured delivery for €9.99. Your delivery time has two parts: preparing your order, then the courier's transit time. We usually pack and dispatch orders within 1–3 working days. During Black Friday and Dec
How do I track my order?
As soon as your order leaves our warehouse, we send a shipping confirmation email with your tracking number and a link to follow it. You can also check your order on our Track your order page. Status. What it means. Label created / Info received. You
My tracking hasn't updated
Tracking pauses are normal on international routes and usually don't mean anything is wrong. Tracking often stops updating:. If your tracking hasn't changed for 10 working days, contact us with your order number and we'll check with the courier. A pa
Tracking says delivered, but I don't have it
Couriers sometimes mark a parcel as delivered shortly before it actually arrives, or leave it somewhere other than your front door. Before contacting us, please:. Within 7 days of the tracking showing "Delivered", email [email protected] with your or
Will I have to pay customs or import fees?
It depends on where you live. Our €9.99 shipping fee covers delivery to your door, but not import duties or taxes outside the European Union. Whether these apply depends on your country's rules and the value of your order, and several countries have
Addresses we can't deliver to
We can't deliver to:. If you enter one of these addresses, your order may not be shippable. If the parcel has already left our warehouse and is returned or destroyed because of the address, the original shipping cost isn't refundable. For customers o
Failed delivery or parcel returned
If the courier can't deliver your parcel, it may be held at a local depot or sent back to an international logistics centre. This usually happens because the address is incomplete, nobody was available to receive it, or import fees weren't paid. We'l
Why did my order arrive in several parcels?
Orders with more than one set can ship in separate parcels, sometimes on different days. Each parcel has its own tracking number, and they don't always arrive together. If you ordered a Remote Controlled or Motorised version, the electronics pack (mo