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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

24builds®

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">You can change items, your shipping address or other order details within 24 hours of placing the order. After that, the order is being prepared for shipment and can&apos;t be modified.</span></p><p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" style="text-align: justify;"><br></p><h2 id="how-to-request-a-change"><strong>How to request a change</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Email <a href="mailto:info@24builds.com">info@24builds.com</a> within 24 hours with your order number and the change you need. For a new address, include the full address, postcode and a phone number the courier can use.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="if-your-address-is-wrong-and-the-24-hours-have-passed"><strong>If your address is wrong and the 24 hours have passed</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Wait for your shipping confirmation email, then contact the courier using the tracking link. Many couriers let you correct or redirect a delivery once the parcel is in their network. If delivery fails, we&apos;ll alert you by email so you can arrange redelivery with the courier. See Failed delivery or parcel returned for what happens next.</span></p><p style="text-align: justify;"><span style="font-size: 16px;">Before changing your address, check that it isn&apos;t one we can&apos;t deliver to, such as a parcel locker or a military address. See Addresses we can&apos;t deliver to.</span></p>

You can change items, your shipping address or other order details within 24 hours of placing the order. After that, the order is being prepared for shipment and can't be modified. Email info@24builds.com within 24 hours with your order number and th

Can I change my order or shipping address?

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How to request a change

If your address is wrong and the 24 hours have passed

Can I change my order or shipping address?Updated 3 hours ago

How to request a change

If your address is wrong and the 24 hours have passed