Orders & cancellations
How can I cancel my order?
You can cancel your order within 24 hours of placing it. After that, it has already been sent to our warehouse for packing and can no longer be cancelled, even if your tracking hasn't updated yet. Email [email protected] with the subject "Cancel orde
Can I change my order or shipping address?
You can change items, your shipping address or other order details within 24 hours of placing the order. After that, the order is being prepared for shipment and can't be modified. Email [email protected] within 24 hours with your order number and th
I didn't receive my order confirmation
We send an order confirmation email as soon as your payment goes through. If you can't find it:. If you see a charge but have no confirmation, contact us before placing the order again so you aren't charged twice. A pending charge from a failed payme
What happens if an item in my order is out of stock?
During busy periods such as Black Friday, a set can sell out between the moment you order and the moment we pack it. If that happens, we'll email you as soon as we know. You can choose between:. The rest of your order ships as normal, so you may rece
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, iDEAL | Wero, Bancontact, BLIK and MobilePay. The methods shown at checkout depend on your country and device. Prices are shown in your local cu
Discount codes and price adjustments
Check that the code:. Discount codes can't be combined unless the offer says so. We can't apply discount codes or new prices to orders that have already been placed.
How to contact us and when to expect a reply
Use our contact form or email [email protected]. We aim to reply within 48 hours. During Black Friday and December, replies can take longer. Most questions about delivery times, tracking, cancellations and returns are answered in this Help Center, wh