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Find answers to the most common questions about orders, delivery, returns and your build. Can't find what you need? Contact us and our team will get back to you within 48 hours.

24builds®

<p data-lfile-container="2923e7aa-14fb-4a60-8bdd-91182ce2ab53" data-pm-slice="1 1 []" id="isPasted" style="text-align: justify;"><span style="font-size: 16px;">If the courier can&apos;t deliver your parcel, it may be held at a local depot or sent back to an international logistics centre. This usually happens because the address is incomplete, nobody was available to receive it, or import fees weren&apos;t paid. We&apos;ll email you if we&apos;re notified so you can act quickly.</span></p><h4 style="text-align: justify;" id><br></h4><h2 id="what-to-do"><strong>What to do</strong></h2><p style="text-align: justify;"><span style="font-size: 16px;">Contact the courier through your tracking page to correct the address, rearrange delivery or collect the parcel. Act as soon as possible: couriers only hold undeliverable parcels for a limited time.</span></p><h4 style="text-align: justify;" id="if-the-parcel-cant-be-recovered"><span style="font-size: 16px;">If the parcel can&apos;t be recovered</span></h4><ul><li style="text-align: justify; font-size: 16px;"><strong>Incorrect or incomplete address:</strong> if corrected details aren&apos;t given to the courier in time and the parcel is disposed of, we can&apos;t refund the order or send a free replacement.</li><li style="text-align: justify; font-size: 16px;"><strong>Nobody available to receive it:</strong> if the parcel isn&apos;t collected or redelivered in time, we may not be able to send a free replacement. Customers in the European Union who are still within their 14-day withdrawal period will be refunded the price of the product.</li><li style="text-align: justify; font-size: 16px;"><strong>No tracking details or a delivery failure without explanation:</strong> we&apos;ll offer a refund or a replacement at no extra cost.</li></ul><p style="text-align: justify;"><span style="font-size: 16px;">In every case, the original shipping cost isn&apos;t refundable.</span></p>

If the courier can't deliver your parcel, it may be held at a local depot or sent back to an international logistics centre. This usually happens because the address is incomplete, nobody was available to receive it, or import fees weren't paid. We'l

Failed delivery or parcel returned

Shipping & tracking

How can I cancel my order?

Can I change my order or shipping address?

I didn't receive my order confirmation

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Which payment methods do you accept?

Discount codes and price adjustments

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What is the delivery time?

How do I track my order?

My tracking hasn't updated

Tracking says delivered, but I don't have it

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Addresses we can't deliver to

Why did my order arrive in several parcels?

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I received the wrong item

When will I receive my refund?

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There are missing or defective pieces in my set

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Motorised and remote-controlled sets: what's included?

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If the parcel can't be recovered

What to do

Failed delivery or parcel returnedUpdated 6 hours ago

What to do

If the parcel can't be recovered