How to contact us and when to expect a replyUpdated 7 hours ago

Use our contact form or email [email protected]. We aim to reply within 48 hours. During Black Friday and December, replies can take longer.

Get the fastest answer

• Include your order number in your first message.
• Add photos for anything you can see: missing pieces, damage, the wrong item.
• Reply to our existing email thread instead of starting a new one. Every new email opens a separate ticket and sends your request to the back of the queue.
• Check your spam folder for our reply.

Most questions about delivery times, tracking, cancellations and returns are answered in this Help Center, which is often faster than waiting for a reply.