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Why did my order arrive in several parcels?Updated 5 hours ago

Orders with more than one set can ship in separate parcels, sometimes on different days. Each parcel has its own tracking number, and they don't always arrive together.


Remote-controlled and motorised sets

If you ordered a Remote Controlled or Motorised version, the electronics pack (motors, battery box, receiver and remote) usually ships in a separate parcel from the bricks. Batteries are subject to specific transport rules in each country, so they often have to travel on a different route and may arrive a few days before or after the rest of the set. Both parcels are listed in your shipping confirmation emails.


If part of your order has arrived and the rest hasn't, check every tracking link in your shipping confirmation emails before contacting us. If an item has no tracking number after 7 working days, or a parcel arrives without an item it should contain, email us a photo of the packing slip and we'll arrange the missing item.

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