We usually take 2-3 business days to process and dispatch orders. However, during high-volume periods like Black Friday or the holiday season, there may be delays, so we kindly ask for your patience. Additionally, tracking updates might take some tim
If your tracking number is not working, please note that tracking information may take a few days to update. In some cases, it might not update until the barcode is scanned by your local shipping carrier. We recommend waiting for a little while and c
If your order hasn't been shipped yet, we can update your information. Please email us at [email protected] with your order number and the new address you would like us to send your order. Please remember that it's the customers' responsibility to pr
Almost all of our products come with physical instructions. However, MOC products come with digital instructions instead. These products include a link to the creator's instructions on the product page. If you are unable to find the instructions, ple
We sincerely apologize if you've encountered any issues with missing or defective pieces in your set. While it's uncommon, we want to ensure that you have a complete and enjoyable building experience. If you believe there are missing pieces or if you
We currently do not create custom models. However, we always value input from our community, so please feel free to reach out to us on our social media channels (@24builds_) or share a photo of what you dream of building. We appreciate your feedback