Returns Policy. Our policy lasts 30 days after order was placed or 7 days after this was received, whichever comes last. If you have exceeded this timeframe, unfortunately we can’t offer you a refund or exchange.In the event of Pre Orders we extend o

Returns PolicyOur policy lasts 30 days after order was placed or 7 days after this was received, whichever comes last. If you have exceeded this timeframe, unfortunately we can&#x2019;t offer you a refund or exchange. In the event of Pre Orders we extend our return policy to 30 days since the dispatch date.&#xA0;If 30 days have&#xA0;passed&#xA0;since your dispatch date, unfortunately we can&#x2019;t offer you a refund or exchange. To be eligible for a refund, your item must be returned in brand new, unused condition. All part bags must be sealed and in new condition as when you received them and the product must be in the sealed original packaging. All returned parcels must be sent via a tracked method. The customer is responsible for all return costs including shipping fees, packing fees and any customs fees where applicable. If we get charged customs fees on your return, these will be deducted from your refund amount.&#xA0; Several types of goods are exempt from being returned. - Gift cards - Downloadable digital products - MOC products (indicated in their product description) To complete your return, we require a receipt or proof of purchase. In the event of any missing parts, replacement parts will be sent out to you and the item will not be eligible for a return unless it is&#xA0;unused and in the same condition that you received it. It must also be in the sealed original packaging. Please do not send your purchase back to the manufacturer. The address in the shipping label does not correspond to our warehouse. There are certain situations where only partial refunds are granted (if applicable): - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven&#x2019;t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us at&#xA0;info@24builds.com Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at&#xA0;info@24builds.com Gifts If the item was marked as a gift when purchased and shipped directly to you, you&#x2019;ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn&#x2019;t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. You will be responsible for paying for your own shipping costs for returning your item including but not limited to all courier fees, import fees and customs fees. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don&#x2019;t guarantee that we will receive your returned item. Questions about the Terms of Service should be sent to us at info@24builds.com

Refund Policy

We accept returns within 7 days of delivery or 30 days from order date, whichever comes last. To be eligible for a return:. - The item must be unused and in its original condition. - All part bags must be sealed and in original packaging. - Returns m

We accept returns within 7 days of delivery or 30 days from order date, whichever comes last. <h2 id="am-i-eligible-for-a-return">Am I eligible for a return?</h2>To be eligible for a return:- The item must be unused and in its original condition- All part bags must be sealed and in original packaging- Returns must be sent via a tracked shipping method Non-returnable items:- Gift cards- Downloadable digital products- MOC products (indicated in their product description)- Sale items <h2 id="how-to-initiate-a-return">How to initiate a return</h2>1. Email <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> with your order number and reason for return.2. Our team will review and provide instructions.3. Ship the item using a tracked method &#x2014; return shipping costs are the customer&apos;s responsibility.4. Once we receive and inspect the item, we will process your refund within a few business days to your original payment method. <h2 id="important-notes">Important notes</h2>- If customs fees are charged on your return, these will be deducted from your refund.- Shipping costs are non-refundable.

How do I return a product?

We're sorry to hear you received the wrong product!. You don't need to return the incorrect item — you're welcome to keep it. We'll send you the correct product at no extra cost. Please email info@24builds.com with:. 1. Your order number. 2. The name

We&apos;re sorry to hear you received the wrong product! <h2 id="what-well-do">What we&apos;ll do</h2>You don&apos;t need to return the incorrect item &#x2014; you&apos;re welcome to keep it. We&apos;ll send you the correct product at no extra cost. <h2 id="what-we-need-from-you">What we need from you</h2>Please email <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> with:1. Your order number2. The name of the set you ordered3. A photo of the item you received Our team will get the correct one on its way to you as soon as possible.

I received the wrong item

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Return & Refund

Refund Policy

How do I return a product?

I received the wrong item