Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the tracking page. 👉 Track your order here. Tracking numbers can take up to 48–72 hours to update after your order

<article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><h2 id="isPasted"><strong>How to track your order</strong></h2><p>Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to the tracking page.</p><p>&#x1F449; <span style="font-family: Inter;"><a href="https://24builds.com/apps/track123?srsltid=AfmBOooagKlVcNkD2HbGTJ1xSepk24nPGen-j_UbadioP7EI2QXHYZrO" target="_blank" rel="noopener noreferrer"><strong>Track your order here</strong></a></span></p><p><br></p><h2 id="my-tracking-link-isnt-working"><strong>My tracking link isn&apos;t working</strong></h2><p>Tracking numbers can take up to 48&#x2013;72 hours to update after your order leaves our warehouse.&#xA0;</p><p>This is normal &#x2014; your order is on its way even if the tracking page doesn&apos;t show any movement yet.</p><p><br></p><h2 id="i-havent-received-a-tracking-email"><strong>I haven&apos;t received a tracking email</strong></h2><p>Check your spam or junk folder first. If you still can&apos;t find it, email us at <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> with your order number and we&apos;ll resend it.</p><p><br></p><h2 id="my-tracking-hasnt-updated-in-several-days"><strong>My tracking hasn&apos;t updated in several days</strong></h2><p>24builds ships from international warehouses to avoid customs duties for our customers. Once your order clears customs, tracking updates will resume.&#xA0;</p><p>This process can take a few days depending on your country.</p><p><br></p><p>If tracking hasn&apos;t updated in more than 10 business days, contact us at <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> and we&apos;ll investigate with the courier.</p></div></article></div></article><p><br></p>

Track my order

Once we receive your order, we aim to pack and dispatch it within 24–72 hours. After dispatch, delivery times vary by destination:. - Europe: 7–15 business days. - United States & Canada: 10–20 business days. - Rest of the world: 10–25 business days.

<section id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><h2 id="isPasted"><strong>Processing time</strong></h2><p>Once we receive your order, we aim to pack and dispatch it within 24&#x2013;72 hours.</p><p><br></p><h2 id="shipping-time"><strong>Shipping time</strong></h2><p>After dispatch, delivery times vary by destination:</p><p>- Europe: 7&#x2013;15 business days</p><p>- United States &amp; Canada: 10&#x2013;20 business days</p><p>- Rest of the world: 10&#x2013;25 business days</p><p>These are estimates and may vary depending on customs processing in your country.</p><p><br></p><h2 id="when-will-i-receive-my-tracking-number"><strong>When will I receive my tracking number?</strong></h2><p>Once your order leaves our warehouse, you&apos;ll receive a shipping confirmation email with your tracking link. Note that tracking may take 48&#x2013;72 hours to show movement after dispatch.</p><p><br></p><h2 id="peak-season-delays"><strong>Peak season delays</strong></h2><p>During high-demand periods such as Black Friday and the Christmas season, processing times may extend up to 7 days. Courier networks may also experience delays during these periods.</p><p><br></p><p>We recommend ordering early during peak seasons to avoid disappointment.</p></div></section>

What is the delivery time?

If your tracking shows "Delivered" but you haven't received your parcel, please follow these steps before contacting us:. 1. Check around your property — couriers often leave parcels in a safe spot such as a porch, garage, or side entrance. 2. Ask yo

<article data-scroll-anchor="true" data-testid="conversation-turn-3" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto"><div data-message-author-role="assistant" data-message-id="27414727-b028-4275-9239-1f4966df821a" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><h2 id="isPasted"><strong>Don&apos;t panic &#x2014; this happens more often than you&apos;d think</strong></h2><p>If your tracking shows &quot;Delivered&quot; but you haven&apos;t received your parcel, please follow these steps before contacting us:</p><p>1. <strong>Check around your property</strong> &#x2014; couriers often leave parcels in a safe spot such as a porch, garage, or side entrance.</p><p>2. <strong>Ask your neighbours</strong> &#x2014; the parcel may have been left with someone nearby</p><p>3. <strong>Check with other household members</strong> &#x2014; someone else may have received it without telling you</p><p>4. <strong>Wait 24 hours</strong> &#x2014; occasionally tracking updates before the parcel has actually been delivered</p><p><br></p><h2 id="still-cant-find-it"><strong>Still can&apos;t find it?</strong></h2><p>If you&apos;ve completed all the steps above and still haven&apos;t received your order, please contact us at <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> with:</p><p>- Your order number</p><p>- Your full delivery address</p><p>- Confirmation that you&apos;ve checked with neighbours and around your property</p><p>We&apos;ll open an investigation with the courier and keep you updated.</p><p><br></p><h2 id="important"><strong>Important</strong></h2><p>Please report missing deliveries within 7 days of the tracking showing &quot;Delivered&quot; so we can act within the courier&apos;s claim window.</p></div></div></article>

Tracking shows that my parcel was delivered, but I don't have it.

We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched. Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and

<p id="isPasted">We process orders quickly to ensure fast delivery, which means cancellations are not always possible once an order is dispatched.</p><p><br></p><h2 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h2><p>Orders can only be cancelled within 24 hours of being placed. After this window, orders are automatically processed and cancellations are no longer possible, regardless of whether tracking has updated yet.</p><p>Please note that tracking numbers may take 48&#x2013;72 hours to update after dispatch.</p><p><br></p><h2 id="how-to-request-a-cancellation"><strong>How to request a cancellation</strong></h2><p>Email us at <a data-fr-linked="true" href="mailto:info@24builds.com">info@24builds.com</a> with:</p><p>- Your order number</p><p>- Subject line: &quot;Cancel Order #[your order number]&quot;</p><p><br></p><p>Our team will confirm whether the cancellation is possible as soon as possible.</p>

How can I cancel my order?

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